This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at 3dbility@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Frequently Asked Questions
- Where is my order confirmation?
- How do I cancel my order?
- When will my order arrive?
- What is your processing time?
- What countries do you ship to?
- Can I return or exchange an item?
- My order never arrived, what should I do?
- What is a 3D-printed part like?
- What type of material do you use?
- Are 3D-printed parts food safe?
- Are 3D-printed parts dishwasher safe?
- Are the stainless steel inserts dishwasher safe?
- Are your products for cats or dogs?
- How do I know if slow feeder bowls are suitable for my pet?
- How do I determine the right size of bowl for my pet?
- Do you offer gift wrapping?
Ordering & Delivery
- Where is my order confirmation?
- How do I cancel my order?
- When will my order arrive?
- What is your processing time?
- What countries do you ship to?
Where is my order confirmation?
How do I cancel my order?
We accept cancellations within 24 hours of purchase. Please contact us at 3dbility@gmail.com as soon as possible within 24 hours to start the cancellation process.
When will my order arrive?
We process orders in 1-10 business days and drop them off at the post office. Delivery times depend on the shipping option you select at checkout.
What is your processing time?
Since majority of our products are custom-made to order, our processing times range between 1-10 business days. If you need your order processed faster, please get in touch with us and we will do our best to accommodate your request
What countries do you ship to?
Shipping is available to Canada, USA & internationally. Shipping costs and delivery times are dependent upon the selection made during checkout.
Please note that international customers are responsible for any and all customs and duty fees.
Returns
- Can I return or exchange an item?
- My order never arrived, what should I do?
Can I return or exchange an item?
As all our products are custom-made, we cannot accept returns or exchanges. If you have any problems or concerns with your order, please contact us to discuss and resolve the issue.
If your order is damaged when it arrives, please contact us describing the damage with a photo.
Note: minimal damages to the shipping box is not considered “damaged”.
Please see our “Shipping Policy” for more detailed explanations.
My order never arrived, what should I do?
For items shipped with lettermail (no-tracking): Delays with Canada Post are outside of our control, please contact us if you don’t receive your order within 3-4 weeks of the shipment date.
For items shipped with tracking number: Please track your packet with the tracking number provided. If the item is marked as delivered but you can’t find it, contact the postal company and contact us at 3dbility@gmail.com or by using the Contact form. We will do our best to help you track down the packet.
Product Information
- What is a 3D-printed part like?
- What type of material do you use?
- Are 3D-printed parts food safe?
- Are 3D-printed parts dishwasher safe?
- Are the stainless steel inserts dishwasher safe?
- Are your products for cats or dogs?
- How do I know if slow feeder bowls are suitable for my pet?
- How do I determine the right size of bowl for my pet?
What is a 3D-printed part like?
3D printing technology is a layer-by-layer printing process. This can result in small deformities and layer lines in the product which do not affect the use of the product. Although we do our best to minimize this by post-processing the product, this cannot be eliminated completely.
What type of material do you use?
We use non-toxic, biodegradable, and environment-friendly materials made from plant-derived materials like corn starch and sugarcane.
Are 3D-printed parts food safe?
For our products that are in direct contact with food (ex. slow feeder bowls), we use food-safe material.
Additionally, in order to eliminate possible lead contamination from 3D printing process, we use stainless steel nozzle in our printers.
Are 3D-printed parts dishwasher safe?
3D printed parts are not dishwasher safe. Wash these items in lukewarm water with mild detergent.
Are the stainless steel inserts dishwasher safe?
The stainless steel inserts used in our bowls are dishwasher safe.
Are your products for cats or dogs?
Our products are suitable for both cats and dogs. Some of our products can be suitable for other pets as well.
How do I know if slow feeder bowls are suitable for my pet?
Slow feeder bowls prevent dogs & cats from inhaling their food with large gulps, allowing them to work for their food and pace their meals. There are a couple of other benefits including improved digestion and mental stimulation.
BUT SLOWFEEDERS MIGHT NOT BE SUITABLE FOR EVERY PET.
You will need to work with your furry friend to make sure they get used to this new way of eating and they do not hurt themselves while adjusting to their new slow feeder bowl.
You need to always monitor and supervise them while they use their bowl. If they don’t use it properly, then you should remove it.
How do I determine the right size of bowl for my pet?
Please see the size charts we have on our product pages to determine the best size for your pet. If you are unsure or have questions, do not hesitate to contact us at 3dbility@gmail.com or by using the Contact form.
Gift Option
- Do you offer gift wrapping?
Do you offer gift wrapping?
Yes. Please mark your order as a gift when placing your order if you wish it to be wrapped as a gift.